Dr. Rizza Bejasa
Dr. Rizza loves creating fun, positive experiences for kids. She still remembers the fear and anxiety of going to the dentist when she was young. Today, she’s passionate about making every kids visit enjoyable so they look forward to returning.
Parents love Dr. Rizza’s warmth, gentleness, and exceptional ability to communicate with children. In her free time, she works at perfecting her latte art, going to the beach, and paddle boarding.
This was my first visit to Hawaii Family Dental. They have a brand new impressive facility located in the Queen Kaahumanu Mall in Kahului. Check in was fast but I had to fill out many pages of health information which took quite a while. This would have been much easier if they could send this electronically to patients willing to do it this way before their first visit to expedite the process. I thought I was going to have a cleaning at my first visit which was the primary purpose of my scheduling the appointment. Much to my surprise the first visit consisted of 18 xrays, a full mouth panoramic xray and consult with the doctor (who was lovely). I was then taken to a consultation desk to review my recommendations and to make an appointment for a cleaning which was many months out. Fortunately I was put into an afternoon slot on the same day - but it wasn't the best option for my family convenience-wise. I thought the cleaning was going to be included in the first visit and this should have been explained to me when I made the appointment. Upon my return 3 hours later, I had my cleaning which was fantastic. Totally liked Keith who took care of my cleaning and a fluoride treatment along with providing valuable information to keep my mouth healthy. Overall, I would say Hawaii Family Dental is an excellent establishment but could tweek a few processes to make communication and paperwork more transparent and efficient.
Update 5/29/2019 (four *'s):----------------------------------------------I have seen Dr. Gill, the periodontist, two times now. She is very experienced, knowledgeable and friendly and overall I can't say enough good things about her!HFD has improved greatly since my original review, a sign that they genuinely want to improve.Update 4/18/2019 (four *'s):---------------------------------------------Since the original review was written, the Hawaii Family Dental manager in Kihei called me to understand the specific issues and this has almost completely turned me around (and they will get five *'s from me if they actually demonstrate that the issues raised are fixed).The fact that they even care enough to call me is a statement by itself. After recanting various problems, the manager left me feeling that much of what I said was either unacceptable to who they want to be and how to service customers or that there is a need for improvements. The promise from upper management to try to make a course correction is what turned me around and I'm more than happy to give them the benefit of the doubt.As mentioned, technology and doctors are fundamentally not the issue and that process, communication and coordination is where improvement is needed. Time will tell as reviews need to reflect what has actually happened, but I am hopeful and feel encouraged enough to hope for the best.Original Review (one *):--------------------------------------This review covers both Kahului and Kihei, after all they are one company.Stay away from this very chaotic, very unorganized dental practice. Overall I would give them ZERO STARS if I could. Having said that, here is a more detailed rating so that you can see the good, bad and ugly:5 *****'s: Dr.'s Barba (Kihei) and Hygienist Jennifer Tinker (Kahului) are both great!5 *****'s: Great and latest technology used.4 ****'s: Kahului personnel are very friendly and try to help despite the understaffing.2 *'s: I mentioned they are one company. Problem is that they are very disconnected with each other.1 *: BEWARE --- while they might take any dental insurance, different doctors are or are not signed up in all plans. This creates confusion, misunderstanding and ill will. Imagine you assume that if one location takes an insurance plan for in-network that all locations do --- NOT!1*: Understaffed in all locations. This means getting information, making appointments and other servicing needs is hurting quite a bit.1*: Patient history doesn't seem to be important, rather secondary. WHAT?0 *'s: No one ever answers email. Don't frustrate yourself as it simply won't happen.0 *'s: Calling is hazardous because they are so busy. After being on hold for 20 minutes in one call and then 30 minutes on another call, the system hung up. If you need something from them, you are better off going there.0 *'s: Kihei is very UNFRIENDLY and they don't look anywhere as near busy as Kahului!
Had my teeth cleaned at my 6 month cleaning. Nancy was my hygienist and she is great. I've belonged to Hoala Dental Program for about 15 years and can only say good things about them. I used to go to the Kihei location and recently changed to Kahului, every one is great at either location.
I just had a cleaning with heaven at the Kahului office. She did an amazing job. I am satisfied how she clean my teeth. Definitely recommend her.Also, Elena did a great job. Very friendly and sociable. I like the way she interact with patients.Dr. Tom is simply the best. Thank you doc for helping me achieve a perfect smile.
|Monday||8:00am to 5:00pm|
|Tuesday||8:00am to 5:00pm|
|Wednesday||8:00am to 5:00pm|
|Thursday||8:00am to 5:00pm|
|Friday||8:00am to 5:00pm|
|Saturday||8:00am to 5:00pm|