Responsible Dental Care
Cleaning, Hygiene & Safety Standards
We’ve always been committed to the highest safety standards — and now, deep cleaning has taken on a whole new meaning:
- We’re closely following guidance from the American Dental Association (ADA) and Centers for Disease Control and Prevention (CDC) when it comes to personal protective equipment (PPE). All care team members must wear PPE such as masks when working with patients in a treatment room.
- In treatment rooms, equipment is sterilized and all surfaces are cleaned between each patient.
- Hand sanitizer is available throughout the office.
Social Distancing
A little distance goes a long way:
- We ask patients to arrive on time, not early, to minimize time spent in the office.
- Only those scheduled for care should be in the office. Family and friends of the patients are asked to wait outside the office unless the patient requires personal assistance during their visit.
Smarter Scheduling
We’ve adjusted our operations to keep patients and care teams safe:
- We encourage patients to complete their paperwork online in advance of their appointment to minimize paper in the office.
- We’ve minimized the amount of touch points during our check-in and check-out processes.
Patient Testimonials
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Sheldon
3/07/2026
Am/ESOME Dentist and amazing staff! Dr. Ricardo Fernandez’s HUMOROUS and friendly bedside manner definitely comforted my nerves and worries. I came in with the pain and discomfort of 3 cracked/chipped teeth and left with the joy and comfort of 3 repaired teeth and a “favorite” new Doctor. He definitely did “God’s Work” in rebuilding my 3 cracked teeth back to its original form. You can hardly tell it’s resin composite. He was also very informative on the causes of the damaged teeth (sleep grinding from stress) and offered solutions: Deep breathing, don’t chew rocks LOL, and a dental guard to prevent further damage. Much Mahalo Doc and staff for an excellent dental experience!
Joya W.
2/22/2026
I want to say "Mahalo plenty" to all the staff that I came in contact w for delivery of my occlusional guard w Dr. TAPUA. She is so hospitable and always asks me: "How am I doing"? Her singing lowers my high blood pressure cuz I get white coat syndrome at dentist & doctors appts. Her dad is a veteran so I feel she respects me for my service too.Two hours later, the same day; they had a cancelation w Hygienist Nina and she called Dr.TAPUA to see me again, the second time in same day. How lucky for me and special thanks to Malakai for informing me of that cancelation. And Nina, she is tough, tells it like it is but so thorough too. She told me to get a water pik to use after I brush my teeth and floss; so I did and it is a teeth saver for sure! She is calm, cool & collective, really knows her job and is dedicated to the core plus has a sense of humor. She even cleans my top flipper, so I bring it every time I come for a cleaning. My youngest granddaughter's name is Nina too; so I always show her pictures on my phone.I liked the new virtual check-in and talking without the gauze covered microphone to review the data on the screen and sign to confirm ur data is unchanged or update any changes. Angela always happy, receptive, courteous and professional. I especially appreciate that all staff value my time too. Scheduled my next appointment in August for my next cleaning andcwas on my way home. Unfortunately, I had to call yesterday because I broke a crown just eating a salad 🥗 🙃. When I called, Lourdes gave me an appt and respectfully put in request to get approval for treatment from the VA (cuz am a veteran) w Dr. Tapua in March or sooner if possible. At least I still have all my front teeth, top & bottom, no windows...YET, God willing!. "Aging ain't for sissys lol". So grateful!
Shayne S.
9/22/2025
I went for my first appointment with Hawaii Family Dental in the Prince Kuhio Plaza last week. I feel "dentist anxiety" but my nervousness and fear decreased as soon as I stepped into their office. The front counter staff greeted me and asked how they could help. Next, the dental assistant helped me with X-rays, teeth photos, and general information. She was warm and gentle, again, putting me more at ease. The dentist that examined me was Dr. Tupua who greeted me in a friendly manner. She and her assistant worked well in unison during the very thorough examination. Dr. Tupua explained the condition of my teeth and gums clearly and also went over procedures that would help. After the examination, I was back at the front counter and was given a copy of the dental procedures needed along with the cost. The dental clerk was very helpful going pretty much step by step what would be involved. Overall, a very good experience. I am thankful for Hawaii Family Dental at the PKP in Hilo.
Pachi H.
9/19/2025
Dr. Park is a great dentist! She did some adjustments to my upper partial today and it feels much better when I eat. Her nurses yesterday did some adjusting to my partial so I could put my partial on and take it out of my mouth more easily. They too helped a lot. Having a tooth replaced on my upper partial yesterday and more adjustments today was a good experience for me. Hawaii Family Dental team is soooooooo appreciated! Thank you everyone! Sincerely, Patricia Haber
Jeudi J.
8/07/2025
The dentist explained that since my teeth were not a problem and my gums looked fine to him there wasn’t anything he could do except refer me to a periodontal specialist to see what I have going on. My gums have not stopped peeling for over a year now. It’s starting to hurt and aches again. Not his fault.
Joya W.
7/24/2025
I want to say "Mahalo plenty" to all the staff that I came in contact w today for my crown delivery X 2. From The front "Avatar" check in Angela, to Davlyn, Malakai & Priscilla at the front counter to Genesis and Dr. Tapua. All were professional and expedient and sensitive to my scheduling of future appts and VA approvals. Genesis even w x-ray malfunctions she troubleshooted and discovered it was a computer issue. SHE promptly took me to a working x-ray and moved everything over to another workspace (including my personal belongings as to not inconvenience me), so kind and very calm, cool and collective, the Triple "C" dental assistant. I was impressed how she handled the stress of malfunctioning equipment and reset her computer to no resolve. This is my 2nd time w Genesis. .She also assisted and even held my hand when I had a prior appt to extract a tooth. She reassured me, all was gonna be fast and be ok, she could sense I was nervous & lilobit scared. She is diplomatic yet compassionate and I was happy she worked w Dr. TAPUA on my crowns. FYI I was glad she didn't react like the Triple A lady: assertive, aggressive & abrasive or go off like a bomb. That girl deserves a raise. And last but not least, Dr Tapua, she is always a pleasure to see, greets me, says what she's gonna do and does it. She calms me w her singing voice.I am happy to have my new crowns 👑😊. I usually dread going to the dentist, but I happen to like mine look forward to future appts as I know I can expect the same hospitable yet professional treatment and care. I especially appreciate that they value my time too.
Leah K.
7/10/2025
It was a Thorough and informative examination of my loose dead tooth in upper left front Quadrant of teeth. Dentist Marusco could improve by looking patient/me in the eyes when informing me of my prognosis and ensuing treatment. Other than that Dr and Dental Assistants were helpful ~ Thank you
Rob S.
7/08/2025
Wow, nothing like going in to the dentist for a concerning problem, only to leave about 1.5 hrs later fully fixed -- both now and in to the future! I have only known my dentist, Dr. Robert Marusko, for a short time. And in that time I have come to respect and appreciate quite a lot. Technically, he's not just about excellence in dentistry but also about assessment that leads to solution. In my case, an outside protective filling fell out for the 2nd or 3rd time since initially happening 10 years ago. All dentists before Dr. Marusko indicated the long-term fix is likely a crown. Bracing for the expected crown recommendation, he indicated, no, it should not be done. Then went to explain why (tooth too thin so if that fails then we'd have to explore a bridge), ending with he did not mind replacing it each time it falls off which is painless, expedient and inexpensive. He believes this is the best path forward, and no doubt it clearly is! Finally, he's both a fun and engaging person. Everyone at HFD is pleasant to work with, and if you need a dentist then cross your fingers and become lucky that Dr. Marusko has the bandwidth to see you.
Alberta P.
6/26/2025
Thank you to all the staff at Aiea Dentist-HFD, We travel from a neighbor island to get dental care we need. My granddaughter referred me. I have now had 4 appointments and each time all staff members have been patient to explain to me procedures, costs, and have worked with me when appointment times needed to be changed. The dentist and specialist are very helpful to explain what’s happened to my teeth and then make recommendations to move forward. Mahalo nui, Alberta Patchen


