Cleaning, Hygiene & Safety Standards
We’ve always been committed to the highest safety standards — and now, deep cleaning has taken on a whole new meaning:
- We’re closely following guidance from the American Dental Association (ADA) and Centers for Disease Control and Prevention (CDC) when it comes to personal protective equipment (PPE). All care team members must wear PPE such as masks when working with patients, whether they are at the front desk or in a treatment room.
- In treatment rooms, equipment is sterilized and all surfaces are cleaned between each patient.
- Surfaces in waiting rooms and common areas are cleaned hourly to keep high-touch surfaces clean.
- Hand sanitizer is available throughout the office.
We’re requiring wellness checks for care teams and patients alike:
- Before seeing patients, staff are checked daily for signs or symptoms of illness, including mandatory temperature checks.
- Staff who show any signs or symptoms of a cold, seasonal flu, or COVID-19 must stay home until they have been cleared by their healthcare provider.
- We are screening all patients before starting care to assess their COVID-19 risk, including temperature checks and symptom screening.
- Patients who are not feeling well are asked to reschedule appointments before coming to the office.
In times like these, a little distance goes a long way:
- We ask patients to arrive on time, not early, to minimize time spent in the office.
- Patients will be moved quickly into their treatment room upon arrival. If a wait is required, patients are asked to wear a mask and wait outside the office, preferably in the car, before an appointment. We’ll text when we’re ready to see you. If that isn’t possible, a patient may wait in the waiting room only when it’s possible to remain seated six feet apart.
- Only those scheduled for care should be in the office. Family and friends of the patients are asked to wait outside the office unless the patient requires personal assistance during their visit.
We’ve adjusted our operations to keep patients and care teams safe:
- We’re staggering appointment times to limit the number of people arriving to the office at any given time.
- We encourage patients to complete their paperwork online in advance of their appointment to minimize paper in the office.
- We've minimized the amount of touch points during our check-in and check-out processes.
My first visit to this dentist was on an emergency basis. I chipped my tooth on a SATURDAY and was so grateful they had an opening. Dr. Wu addressed the issue quickly and I was able to make the follow up appointment to finish fixing the problem. While there I also scheduled my annual cleaning because Dr. Wu and the staff are awesome. Very kind and knowledgeable. At my cleaning I scheduled all other dental appointments I needed. I've been putting off a few dental related needs/wants because it's so hard to find a dentist you can trust. I feel safe with this team and am so glad that I found them.
I have been a client of Hawaii Family Dental-Aiea since they opened. The staff has changed over the decades, but the professionalism, warmth, and courtesy remains optimum. Kiana's friendly disposition did a fantastic job cleaning my teeth. Her concern for my safety and comfort was reassuring especially with COVID 19. Dr. Alfredo Coloma's cheery outlook and genuine concern did an excellent review of the condition of my teeth. Over the years, he and the staff at HFD-Aiea has provided the excellent treatment to my dental needs. They are quick, efficient, and ensures that my safety and comfort are met. I am fortunate to have found HFD-Aiea way back when. I look forward to each and every visit knowing that I can rely on HFD-Aiea.
Cleaning and exam this time! Easy and quick. Nice job everyone!This is an update to the previous review that I posted. The previous one is following this feedback because I'm not sure how this review process works.Several weeks after I posted my previous review, I still had not heard back from the dentist office. Was thinking of finding another Dentist office. Then out of the blue I get a check from the dentist office for most of the cost of my last visit. Again, I had not asked for a specific amount of a refund. So I'm quite pleased with the amount. However, there was no explanation with the check and so far no followup from the dentist office. Don't know if my review post helped my cause, but the Dentist office did make a proper amends. So I'm changing my original rating of 1 star to 3 stars (average). And, we'll see how it goes on my next visit there!Previous review: First of all, I rarely complain and ask for compensation. But, terrible customer service. The left hand doesn't know what the right hand is doing...not a good sign for a Dentist office, if you know what I mean. Plus the whole Convid delay of cancelling my cleaning appt, then getting msgs from them to reschedule, I left msgs, no responses. Finally got a hold of them, rescheduled, then canceled again because of a hurricane that didn't happen, so there was no need to cancel. Then more unanswered msgs to reschedule.Additionally, 4-5 phone calls to get a explanation of a procedure they recommended, again different info from the Dentist and the office staff. Then a billing problem with the my insurance on that procedure from what I can tell from the complicated insurance statement. They said they would help get my concerns fixed if I wasn't happy....well it is still not resolved. Dentist said she would take care of it, NOT! To top it off, now they are saying I owe more than I already paid, and they told me they would adjust my bill to make me happy.Wondering if these delay tactics, hoping a dissatisfied customer will just forget about it and give up is part of their business plan? And do they even monitor these reviews to help themselves improve...I'll guess we'll find out if they contact me back. Will gladly post again to let you know if they do and if they back up what they said they would do.
I considered a 3-star review but there were some very positive parts of the experience. I was scheduled for a routine exam/x-rays and teeth cleaning. Prior to my appointment, I was sent more than a dozen reminders, via email, text, and phone call. So many reminders! When I arrived, I was met with excellent Covid precautions, which I was happy to see. The hygienist, Chantelle, was fantastic. Best hygienist ever! She told me that the exam/xrays would need to be rescheduled to a separate appointment as the Dentist wasn't there! With the many multitudes of appointment reminders sent, It would have been nice to know that my upcoming appointment was only half an appointment. Had they notified me that the dentist wasn't going to be there, I would have had the opportunity to reschedule for just one appointment rather than two.Again, Chantelle, the hygienist, was truly great and, if not for her, I really would have been annoyed at the inconvenience.
Great dental cleaning appointment. Shanice was amazing: friendly, attentive, professional, efficient, and clear. You recognize great service when they answer your questions before you ask them. The front desk staff was amazing too. COVID standards are seamless: just take a pre-cleaned clipboard/clean pen, take temperature at desk with forehead scanner, write temperature on form and complete the form. I'm always impressed with their service over the many years I've gone there. Thanks!
The dentists and team are beyond amazing! They made my kids feel so, so relaxed even though they were undergoing some extractions and other intensive treatments. It was like dinner and a show, the dentists crept su smiling, laughing and most importantly, informed. We learned so much about healthy dental habits that will benefit us for our entire lifetime. While some dental offices in the mainland are like overstuffed jungle gyms, this is Maui and I think it is the perfect island office where you can trust that you will get the most attentive care for your children. Also, they were one of the ONLY offices who would respond in the midst of businesses reopening from COVID and, they accept QUEST! My son’s teeth would have gotten so much worse had that not gotten us in for so many appointments over the past few months and I am just so grateful for Hawaii Family Dental and all they did. Also, the doctors speak Spanish which is an additional bonus. They’re the best!
Saw DR. C. Wu, who is awesome! Even though it had been a few months since I first saw him and this was my second time he remembered me and my condition I came in for. Dr. Wu is very courteous and so is the office staff. I know working in a dentist office during Covid is scary and I appreciate them so very much.
Fast, efficient, friendly service. I was able to be seen the next day and had an exam and xray. A few days later, my chipped tooth was worked on and fitted with a temp crown by Dr. Apala and his assistant.I am impressed with their capacity for scheduling patients, and after my experience, I have the utmost confidence in Dr. Apala's work. I will be back to have my future work done there.3 weeks later, the permanent crown fitted perfectly. Without dental insurance their Hoala Plan discount really helps; well worth the price. Mahalo Lihue HFD and Dr. Apala!
I needed to get some unexpected immediate work done on my teeth and had a time constraint. Luckily, the amazing receptionists were able to squeeze me in later that day miraculously! Not only that, Dr. Hall did amazing work on my teeth. When I thanked him for taking me in, he actually thanked ME for coming to them and being their patient! He was also very empathetic of my situation and truly did magic! They always do amazing work, welcome each patient with the warmest Aloha, and are so pleasant to see keeping the most sanitary and up to date covid protocols. Thank you so much again Dr. Hall and to your amazing receptionist magic makers for getting me in!! Truly thankful and appreciative of each of you! Never have I felt this level of service at a dental office. Keep up the excellent work! Thank YOU!!
Fast, efficient, friendly service. I was able to be seen the next day and had an exam and xray. A few days later, my chipped tooth was worked on and fitted with a temp crown by Dr. Apala and his assistant.
I am impressed with their capacity for scheduling patients, and after my experience, I have the utmost confidence in Dr. Apala's work. I will be back to have my future work done there.
3 weeks later, the permanent crown fitted perfectly. Without dental insurance their Hoala Plan discount really helps; well worth the price. Mahalo Lihue HFD and Dr. Apala!
I started as a patient at Dr. Tiffani Dunn's office who relocated back to the Big island. However I established excellent patient relationships with the whole office and didn't bother looking for a new dentist. Due to Covid as many other companies Dr. Dunn's old office relocated under the same facility as Hawaii Family Dental and even though the major work was with Tiffani, I have very much appreciated the service and dental care I've received. I absolutely enjoy my hygienist, she's from New York and has a great personality and provides fantastic service and it's always a bonus to see Chelsea during billing and double bonus when Rebecca knows you by voice. All wonderful, highly recommend Hawaii Family Dental!! Clean, professional and upscale!
Fast, efficient, friendly service. I was able to be seen the next day and had an exam and xray. A few days later, my chipped tooth was worked on and fitted with a temp crown by Dr. Apala and his assistant.I am impressed with the capacity for scheduling patients, and after my experience, I have the utmost confidence in Dr. Apala's work. I will be back to have my future work done there.
Went here as soon as I found out they made a dentist closer to my home. And my god was the service phenomenal. Staff was very helpful and patient with me. The service was a blessing compared to the other hawaii family dental. The assistants were very keen and quick to help. They were doing an amazing job stopping the spread of Covid-19 with a temp check when you walk through the door. The store is very conveniently placed for everyone and there isn't too much waiting time to get in. The staff made me feel at home, providing all my needs as soon as I stepped through the doors. The assistants did a fantastic job helping me get set up for my dentist. I'm very adamant on my next visit here if the staff is anything like they were on my first time here!