Responsible Dental Care
In addition to CDC and ADA guidelines, we're taking additional steps to ensure our patients have a safe, clean dental office.
Cleaning, Hygiene & Safety Standards
We’ve always been committed to the highest safety standards — and now, deep cleaning has taken on a whole new meaning:
- We’re closely following guidance from the American Dental Association (ADA) and Centers for Disease Control and Prevention (CDC) when it comes to personal protective equipment (PPE). All care team members must wear PPE such as masks when working with patients, whether they are at the front desk or in a treatment room.
- In treatment rooms, equipment is sterilized and all surfaces are cleaned between each patient.
- Surfaces in waiting rooms and common areas are cleaned hourly to keep high-touch surfaces clean.
- Hand sanitizer is available throughout the office.
Symptom Screenings
We’re requiring wellness checks for care teams and patients alike:
- Before seeing patients, staff are checked daily for signs or symptoms of illness, including mandatory temperature checks.
- Staff who show any signs or symptoms of a cold, seasonal flu, or COVID-19 must stay home until they have been cleared by their healthcare provider.
- We are screening all patients before starting care to assess their COVID-19 risk, including temperature checks and symptom screening.
- Patients who are not feeling well are asked to reschedule appointments before coming to the office.
Social Distancing
In times like these, a little distance goes a long way:
- We ask patients to arrive on time, not early, to minimize time spent in the office.
- Patients will be moved quickly into their treatment room upon arrival. If a wait is required, patients are asked to wear a mask and wait outside the office, preferably in the car, before an appointment. We’ll text when we’re ready to see you. If that isn’t possible, a patient may wait in the waiting room only when it’s possible to remain seated six feet apart.
- Only those scheduled for care should be in the office. Family and friends of the patients are asked to wait outside the office unless the patient requires personal assistance during their visit.
Smarter Scheduling
We’ve adjusted our operations to keep patients and care teams safe:
- We’re staggering appointment times to limit the number of people arriving to the office at any given time.
- We encourage patients to complete their paperwork online in advance of their appointment to minimize paper in the office.
- We've minimized the amount of touch points during our check-in and check-out processes.
Patient Testimonials
richard l.
4/10/2025
Nice folks, appears to be a competent Dentist. Things happen pretty much on time. Good job!
Adam B.
3/27/2025
2 years ago Dr. Johnson performed my root canal just recently and it went very smooth. Looking forward to getting my crown put on. She and her assistant make you feel at ease. I recommend them to anyone. Today it was Dr. Park who did a checkup and a filling on a chipped tooth. Very professional and attentive. Was willing to answer all my questions and I was in and out in less than an hour. Two thumbs up.
Yvonne T.
3/26/2025
Dr Apollo did a fantastic job today fixing a front top chipped tooth. He was gentle and kind throughout the procedure and I didn’t feel like he was rushed. My tooth looks and feels great! I can’t thank him enough!
Joni K.
3/25/2025
Dr. Hur explained the procedure and step by step would let me know what would happen next. I'm doing fine and the bleeding has stopped for most part
MG P.
3/25/2025
They ensured COVID19 safety throughout the appointment, and the dental cleaning was done, professionally and accurately! Very friendly and helpful staff!
Tristan R.
3/22/2025
They were so nice and accommodating! I was off to my scheduled appointment when my cat decided to run between my legs and out the door. Needless to say I had to miss my appointment because I was struggling to get me cat back into the house. I arrive to the office about an hour late, explained to them what had happened, and they immediately did a search for a new appointment opening. They were able to schedule me I'm the next day at the same hour! I'm so impressed with the staff, and now, with the way they can handle client hiccups. Thank you Hawaii Family Dental!
Marcsomega
3/22/2025
I had a very professional visit, there was no problems, they explain everything that was happening. Very happy.
Emily F.
3/20/2025
They never make me wait long to be seen, if your appointment is at 12 , you are in by 12:05 latest. Staff is always friendly and make sure you are comfortable and know what is happening during each step of your cleaning.
Renee V.
3/06/2025
Dr Herr and staff Supper Superior Service!!!
Valerie A.
1/31/2025
The Dr. is very detailed when explaining the procedure that will happen with you and no judgement of how your teeth look like and assistants are great. Mahalo
Kristi M.
1/30/2025
I recently had a procedure to repair a chipped tooth, and I was thoroughly impressed with the service I received. The staff was prompt and friendly, and they took exceptional care of both me and my teeth.
pbandj37
1/24/2025
Been going here for a few years. Had different techs, all of them have been solid and friendly. I think I have had the same dentist, but am not sure due to facemask wearing during COVID. Very happy with the service here. Tons of parking too. Update as of 22JAN25: No COVID measures any longer in place. Still great service, short wait times, and friendly workers.
Keith B.
1/17/2025
Dr. Brian Matsumoto recommended that my front tooth was chipped and needed repair. He gave me an estimate and then did the repair for my tooth, pain free. I’m really happy with his work. Jealy his assistant was also nice and helpful taking X-rays.
Dell E.
12/06/2024
Great customer service! Very friendly and professional. Dr Matsumoto have gentle hands that’s why my fear on dentists disappeared. Had many dental works done in the past before Dr Matsumoto, and they have heavy and rough hands that made the procedure very painful. Great place to go to get dental works for sure!!! Mahalo for all the staffs for making me feel welcome and detailed oriented.
Elisa N.
10/11/2024
I somehow broke my two upper front teeth. Hawai’i Family Dental was able to get me an appointment the next day! I was thrilled. They assessed the problem, had me come back the next day and repaired them. I am so happy. My dentist and assistant are the best. The phone operator was also awesome. I love Hawaii Family Dental. Thank you to everyone there. You are all amazing.
Kevin M.
8/21/2024
Good service with excellent doctors and hygienists. Nothing but praise for them. Very thorough.
Yet I had a check in issue,when I didn’t get checked in at the front, which caused me to reschedule. I understand what happened, but there was no action taken by staff from where I was sitting, to call my phone to see why I was late. Confirmation was done online letting staff know I was coming in. Hopefully this will help others.
Yet I had a check in issue,when I didn’t get checked in at the front, which caused me to reschedule. I understand what happened, but there was no action taken by staff from where I was sitting, to call my phone to see why I was late. Confirmation was done online letting staff know I was coming in. Hopefully this will help others.