Responsible Dental Care

COVID cleaning

Cleaning, Hygiene & Safety Standards

We’ve always been committed to the highest safety standards — and now, deep cleaning has taken on a whole new meaning:

  • We’re closely following guidance from the American Dental Association (ADA) and Centers for Disease Control and Prevention (CDC) when it comes to personal protective equipment (PPE). All care team members must wear PPE such as masks when working with patients in a treatment room.
  • In treatment rooms, equipment is sterilized and all surfaces are cleaned between each patient.
  • Hand sanitizer is available throughout the office.
Social Distancing

Social Distancing

A little distance goes a long way:

  • We ask patients to arrive on time, not early, to minimize time spent in the office.
  • Only those scheduled for care should be in the office. Family and friends of the patients are asked to wait outside the office unless the patient requires personal assistance during their visit.

Smarter Scheduling

We’ve adjusted our operations to keep patients and care teams safe:

  • We encourage patients to complete their paperwork online in advance of their appointment to minimize paper in the office.
  • We’ve minimized the amount of touch points during our check-in and check-out processes.

Patient Testimonials

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Debra T. Avatar
Debra T.
9/17/2026
The staff was very helpful, dental hygienist was very professional and the dentist was awesome . My bleeding stopped and very minimal discomfort.Thanks so much!
Renee Latimer Avatar
Renee L.
9/03/2026
The Dental Hygienist (Lani) did a very thorough job cleaning my teeth. She explained everything she was doing. My dentist (Dr. Moon) examined my mouth and spotted a chipped filling which I can take of within a week. Quick and easy. I highly recommend Hawaii Family Dental at Windward Mall.. Free and easy parking too!
Chelsie F. Avatar
Chelsie F.
8/29/2026
Most people dread going to the dentist because it feels a little too close to an alien abduction—trapped under a bright light while people poke around in your mouth. But this office? Total opposite.From the seamless, friendly check-in at the front desk to the hygienists and doctors in the back, the entire team is warm, professional, and genuinely lovely. I always book the earliest morning slot to start my day off right, and honestly, coming here feels more like a personal spa day than a dental visit. As someone with a serious matcha sweet tooth, my teeth need the extra TLC, and the cleanings leave my smile feeling completely refreshed.The calming, welcoming atmosphere makes taking care of your oral health effortless. I’m currently trying to convince my guy to do a side-by-side "dentist date" with me so he can see what he’s missing out on. If I could come in once a month, I probably would. 10/10 recommend this crew to anyone who wants to actually look forward to the dentist!XOXO,ChelsieFletcher
Hannah H. Avatar
Hannah H.
8/26/2026
Super quick, efficient, dr sterling was a little bit of a robot like nice but not the most friendly. Answered any questions and did a great job on wisdom teeth removal saying what was gonna happen next. Again super quick and efficient.
Desert R. Avatar
Desert R.
7/07/2026
I went to 2 other Dentists here in Aiea and Pearl City, They were overpriced. One was using me as a Business cause she sent me to her friend who happens to be a Peridontist with a Dental Plan. Went to Hawaii Family Dental for Consultation and x rays and the very Young Dentists was straight up and Honest. I felt relieved that there are Honest Dentists still in Hawaii. Go to the Aiea Branch and ask for Dr Serena Han. God Bless her.
Ja W. Avatar
Ja W.
6/26/2026
This is my new dental clinic, i was previously at another site but wanted to get a steady hygienist and doctor to see each visit. these folks are in an easy location and are very accommodating. i chipped off a part of my front tooth and they scheduled me in quickly and repaired it without another visit after assessing it. at my age, I sincerely appreciate that the crew there is younger than me so hopefully I won't need to search for the gentle and sensitive care I am now receiving from them.BTW, I really don't like going to the dentist, but these folks make it so much more bearable!
donna t. Avatar
donna t.
6/23/2026
Love my dentist..Wish the office manager would help with the problems of other work that I have started..I've been given a runaround for months now..I have been told by the front office..you can see the dentist, or the surgeon, but not both, because we need to keep the money separately..so work on my mouth stopped for 4 month, no work, no appointments. I never said to stop, and I'm frustrated ...waiting to see what the office manager will do for me.
Beca N. Avatar
Beca N.
6/23/2026
The Dental Assistant that was helping my Dentist was not very nice and she rushed thru with my care. But my Dentist came in and had to help due to the incompetence of the dental assistant. And when I voiced my request of not wanting the first dental assistant to care for me, she blurted out “Well this kind of stuff happens all the time” which I feel was unprofessional and disrespectful to me and my mom. So the other Dental Assistant Britney filled in and helped my dentist make it better and were able to fix the problem that the first dental assistant caused my Invisalign to get stuck onto my teeth. From now on I want to request Britney to be the Dental Assistant for my upcoming visits. And the receptionists are always nice and helpful. Thank you to my Dentist and Britney for another great visit.
David B. Avatar
David B.
5/25/2026
The staff was wonderful, explained everything that was going to happen, made sure I was comfortable and ready, awesome MAHALO NUI LOA HAWAII FAMILY DENTAL
Venesha R. Avatar
Venesha R.
5/09/2026
I told the hygienist that the cosmetic appearance of my teeth bothers me as the front teeth have staining, and he went the extra mile, and was able to remove a lot of the stains that bothered me so much. I’m super thankful.
Russ P. Avatar
Russ P.
5/06/2026
Even though tooth #31 was a difficult location & gums overlapping the tooth, Dr. Park took her time & successfully prepped the molar for a temporary crown. She explained things along the way and did not rush. Job well done.
Karima M. Avatar
Karima M.
4/03/2026
Yesterday I had temporary crowns placed on my 2 upper front teeth…a big event for me and I was quite nervous, Dr Thomas was very good at letting me know what he was doing every step of the way which helped me trust him and his procedures. I also appreciated overhearing many interactions he had with his staff and other patients, always kind and calm.
Jonathan Y. Avatar
Jonathan Y.
3/27/2026
It was my very first visit to Kapolei location, and was a pleasant visit as I was actually seen on time. I dont know if I was just lucky today or if it happens all the time at this location. Only time will tell. I used to go to the Westridge location for 20+ years, and this never happened 😆 🤣, although I really like the work and the staffs there.
Renee V. Avatar
Renee V.
3/18/2026
Dr Herr and staff Supper SuperiorService!!! Quality of service was fantastic as Always Thank You Sooych
Diane T. Avatar
Diane T.
3/17/2026
Dr Helena is not only delicate shes a one of a Best dentist alive on earth.It is a blessing to have her in Maui, since she is from Brasil. She can make magic happens. Old school dentististry as its best
Sheldon Avatar
Sheldon
3/07/2026
Am/ESOME Dentist and amazing staff! Dr. Ricardo Fernandez’s HUMOROUS and friendly bedside manner definitely comforted my nerves and worries. I came in with the pain and discomfort of 3 cracked/chipped teeth and left with the joy and comfort of 3 repaired teeth and a “favorite” new Doctor. He definitely did “God’s Work” in rebuilding my 3 cracked teeth back to its original form. You can hardly tell it’s resin composite. He was also very informative on the causes of the damaged teeth (sleep grinding from stress) and offered solutions: Deep breathing, don’t chew rocks LOL, and a dental guard to prevent further damage. Much Mahalo Doc and staff for an excellent dental experience!