Responsible Dental Care
In addition to CDC and ADA guidelines, we're taking additional steps to ensure our patients have a safe, clean dental office.
Cleaning, Hygiene & Safety Standards
We’ve always been committed to the highest safety standards — and now, deep cleaning has taken on a whole new meaning:
- We’re closely following guidance from the American Dental Association (ADA) and Centers for Disease Control and Prevention (CDC) when it comes to personal protective equipment (PPE). All care team members must wear PPE such as masks when working with patients, whether they are at the front desk or in a treatment room.
- In treatment rooms, equipment is sterilized and all surfaces are cleaned between each patient.
- Surfaces in waiting rooms and common areas are cleaned hourly to keep high-touch surfaces clean.
- Hand sanitizer is available throughout the office.
Symptom Screenings
We’re requiring wellness checks for care teams and patients alike:
- Before seeing patients, staff are checked daily for signs or symptoms of illness, including mandatory temperature checks.
- Staff who show any signs or symptoms of a cold, seasonal flu, or COVID-19 must stay home until they have been cleared by their healthcare provider.
- We are screening all patients before starting care to assess their COVID-19 risk, including temperature checks and symptom screening.
- Patients who are not feeling well are asked to reschedule appointments before coming to the office.
Social Distancing
In times like these, a little distance goes a long way:
- We ask patients to arrive on time, not early, to minimize time spent in the office.
- Patients will be moved quickly into their treatment room upon arrival. If a wait is required, patients are asked to wear a mask and wait outside the office, preferably in the car, before an appointment. We’ll text when we’re ready to see you. If that isn’t possible, a patient may wait in the waiting room only when it’s possible to remain seated six feet apart.
- Only those scheduled for care should be in the office. Family and friends of the patients are asked to wait outside the office unless the patient requires personal assistance during their visit.
Smarter Scheduling
We’ve adjusted our operations to keep patients and care teams safe:
- We’re staggering appointment times to limit the number of people arriving to the office at any given time.
- We encourage patients to complete their paperwork online in advance of their appointment to minimize paper in the office.
- We've minimized the amount of touch points during our check-in and check-out processes.
Patient Testimonials
It was only my second visit. But the staff, assistants and doctors have been nothing short of amazing. Unfortunately during my last visit my usual dentist was out and I was told I'd be checked out after my cleaning by another dr. for this visit. I'm sure they were short and overwhelmed as I know this office services a lot of individuals and families, but I was left unattended in my room for 40 minutes. I get nauseated when laying down for too long and I became sick not being able to sit up as I was left lying down in the chair. I forced myself up and moved the equipment off my lap to sit up after about 15 minutes. I didn't mind and continued waiting for my dental assistant to come back in. Unfortunately I had to leave to collect my kids from school and did not complete my appointment. But when I notified the front desk of this, she was very apologetic and understood. I will continue seeing, I love the office and understand things happen but wanted to make the office aware of my experience to avoid this from happening in the future.
The new hygienist is so thorough and has a great attitude! Dr. Lau dropped in after to take a look, at which time I was able to commend him for the many fittings and patient (both meanings intended) care. He is the best. He crafted a partial denture that needs no adhesive, stays put while eating, and has almost no food slipping under it. It is held by a good fit causing super suction and the very few teeth I have left on my upper gums.
It will be a great loss when he actually re-retires!
Aloha, Dr. Lau.
I had to choose a new dentist I heard about family dental so I tried it ....really liked the friendly staff . Making sure everything was going well and I understood what would happen and the amounts b Before hand.
Prior to moving back to the islands my teeth needed extensive repairs due to complications from 2 “failed” implants done on the mainland. By the time I was able to get help for this post COVID from Dr. Sterling and staff that area was a total mess. Dr. Sterling basically “rolled up his sleeves”, stated what needed to be done in a kind and clear manner—very matter of fact—and then he and his staff went to work. I am so impressed and grateful for the results!
I have had so many great experiences at Hawaii Family Dental as a result of the friendly and caring staff, hygienists and doctors. They have been patient, flexible and personable. The office is clean, organized and aesthetically appealing. As a cancer patient, I have enough challenges. I am glad that my dental care is not one of them. I am so grateful for Hawaii Family Dental!
I have had so many great experiences at Hawaii Family Dental as a result of the friendly and caring staff, hygienists and doctors. They have been patient, flexible and personable. The office is clean, organized and aesthetically appealing.
As a cancer patient, I have enough challenges. I am glad that my dental care is not one of them. I am so grateful for Hawaii Family Dental!
Great communication with designing a health plan. Each visit I’m updated on what will happen and how we are moving forward. I like my Dr and the staff.
Safety protocols, customer service, professional dental staff, my dentist D. Adair has my dental care and options in my best interest, explains optimum procedures and cost to choose from, highly recommended Hawaii Family Dental
I went in to get checked for a little irritation, and it turned out I had a chipped tooth and the chip was wedged up into my gums. Dr Adamchuk & his assistant Joanna took amazingly good care of me. They had to do a 3 hour procedure and stayed after hours to complete it. I was not sure about going to this dentist as they have such a large office that I was concerned I may not get personal service, but the service was excellent. I have had to have follow up procedures and the service upon those additional visits was equally as good. I highly recommend this office if you are looking for a new dentist.
Best dental care I've received. I eneded up leaving my previous dentist because they no longer accepted my insurance. Greatest thing that happened! I found this one through my provider. When I got there it was nothing but kind and friendly staff that was very through. Did things my last dentist didn't do, like get rid of teeth stones, explained co payments after insurance, set up future works that need to be done and estimates. Made me feel worth their time. I was seen by Dr. Lena and she was really awesome!
Best dental care I've received. I eneded up leaving my previous dentist because they no longer accepted my insurance. Greatest thing that happened! I found this one through my provider. When I got there it was nothing but kind and friendly staff that was very through. Did things my last dentist didn't do, like get rid of teeth stones, explained co payments after insurance, set up future works that need to be done and estimates. Made me feel worth their time. I was seen by Dr. Lena and she was really awesome!
Everything about this location is AMAZING! I love the staff & the doctors! Even transferred my daughter here, best decision ever! The wait is never long. Cleanliness is on point! Always friendly! They are just fantastic! I’ve been going here for about 8 years. My daughter started seeing Dr. Westphal, I can’t tell you how wonderful he is! They do not strap children down which was my daughter’s first procedure without being strapped down (since her previous pediatric dentist always did it) & she did great here! With the help of Dr. Westphal being quick & agile. He also comforted her the entire time. I really appreciated that he gave me ALL the options to choose from rather than telling me what he has to do. Highly recommend! Nani is my hygienist & she’s gentle & is the sweetest! I now see Dr. Hall & he is also great, I had recently switched to him because my Dr was not in during my visit & I enjoyed him so well that I asked to be switched. Lol! Dr. Tom was my ortho for 7 years till he retired & I now see Dr. Shin. He is very thorough, I’ve had my permanent retainers on for a while with no problems. Lastly to Skye, Quadra & to the other women, thank you for always making my visit so pleasant 🙂 See you all soon!-Berna
In life you never plan on cracking a tooth in half. When this happens it is hard to find a place that can accommodate your dental needs. I couldn't believe Hawaii Family Dental was not only open Monday thru Friday but also on Saturday and Sunday! From the front office staff to the dentists and assistants in the back everybody showed me the attention I needed in my time of need. I'm a customer from here on out. Amazing work. Mahalo Tim for explaining everything in english. It helped me understand the process.
Very friendly staff, appears to have good sanitation procedures, no mask diapers on staff. Clear instructions on parking due to being in Waterfront Plaza; stairs are clearly marked for quickest entry to exact location. Professional and prompt with my regular appts and wisdom teeth removal.
I have brought my children to many different dentists over the years but Dr Yamada at Hawaii Family Dental Kauai is the BEST. He is so patient and very caring. From my older children, all the way down to my 4yo, he reassures them and walks them through everything that's happening. He constantly encourages them and praises them during the entire visit. He is awesome!!!
I have brought my children to many different dentists over the years but Dr Yamada at HDS Kauai is the BEST. He is so patient and very caring. From my older children, all the way down to my 4yo, he reassures them and walks them through everything that's happening. He constantly encourages them and praises them during the entire visit. He is awesome!!!
