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COVID cleaning

Cleaning, Hygiene & Safety Standards

We’ve always been committed to the highest safety standards — and now, deep cleaning has taken on a whole new meaning:

  • We’re closely following guidance from the American Dental Association (ADA) and Centers for Disease Control and Prevention (CDC) when it comes to personal protective equipment (PPE). All care team members must wear PPE such as masks when working with patients, whether they are at the front desk or in a treatment room.
  • In treatment rooms, equipment is sterilized and all surfaces are cleaned between each patient.
  • Surfaces in waiting rooms and common areas are cleaned hourly to keep high-touch surfaces clean.
  • Hand sanitizer is available throughout the office.

Symptom Screenings

We’re requiring wellness checks for care teams and patients alike:

  • Before seeing patients, staff are checked daily for signs or symptoms of illness, including mandatory temperature checks.
  • Staff who show any signs or symptoms of a cold, seasonal flu, or COVID-19 must stay home until they have been cleared by their healthcare provider.
  • We are screening all patients before starting care to assess their COVID-19 risk, including temperature checks and symptom screening.
  • Patients who are not feeling well are asked to reschedule appointments before coming to the office.
Social Distancing

Social Distancing

In times like these, a little distance goes a long way:

  • We ask patients to arrive on time, not early, to minimize time spent in the office.
  • Patients will be moved quickly into their treatment room upon arrival. If a wait is required, patients are asked to wear a mask and wait outside the office, preferably in the car, before an appointment. We’ll text when we’re ready to see you. If that isn’t possible, a patient may wait in the waiting room only when it’s possible to remain seated six feet apart.
  • Only those scheduled for care should be in the office. Family and friends of the patients are asked to wait outside the office unless the patient requires personal assistance during their visit.

Smarter Scheduling

We’ve adjusted our operations to keep patients and care teams safe:

  • We’re staggering appointment times to limit the number of people arriving to the office at any given time.
  • We encourage patients to complete their paperwork online in advance of their appointment to minimize paper in the office.
  • We've minimized the amount of touch points during our check-in and check-out processes.

Patient Testimonials

Barbara B. Avatar
Barbara B.
Love going to the dentist here She always talks to you let’s you know what’s happening and pretty painless!!!!
Zena L. Avatar
Zena L.
Friendly staff, knowledgeable, and helpful throughout the process, they've greeted me once I stepped in and thanked me when I step out. Highly recommend this dental place! Children friendly too!
Honey J. Avatar
Honey J.
I needed a emergency oral surgery done asap after finding out I had a wisdom tooth gone bad and infecting the area of my jaw. Unfortunately my personal dentist’s specialist referral did not accept the current dental insurance I have. So I had to source out a place that did.

After calling through a list and leaving messages, I finally came across Hawaii Family Dental, Waterfront Plaza. Their friendly staff got me the info I needed to get a referral to be seen asap.

The day of my consultation I met Dr Sterling, who was the head surgeon. After getting X-rays done and a 3D graph of my jaw, Dr Sterling walked me through what could’ve been a complicated procedure of extracting my infected wisdom tooth if I had waited longer.

Like all good doctors, Dr Sterling gave me scenarios of what could and could not happen, possible bads if not done right.. you know.. the things we all should hear, not no beating around the bush type of talk. And thankfully I’m the type of guy that’s able to deal with whatever consequences. But luckily Dr Sterling assured me the procedure that I was about to get done, was nothing new to him.

Day of my surgery, I showed up.. the procedure room was setup and ready for me. The surgical team had the usual intro and role of each member and verifying who the patient is and procedure. And before I knew it I was out cold thanks to anesthesia.

When I finally came to at the end of the surgery, which only took no longer than an hour, the procedure was a success removing of my wisdom and cleaning the infected area. I was then sent home with a “after care kit” and prescribed meds to pickup afterwards.

I’m on my 3 day of recovery, and depending on the person, recovery should only take about 5-6 days assuring you’re following your after care instructions. Swelling from my cheeks is noticeably going down and a follow up checkup scheduled in the next few days from now.

My overall first time experience with Hawaii Family Dental has been great, professional and friendly.
Fiorella F. Avatar
Fiorella F.
5 starts!!! Beautiful energy around and my son felt safety they were so fast incredible Team Luan my son was so happy! And me moreee ! Thank you Hawaii Family Dentist 💫 highly recommended!!!
Kapena M. Avatar
Kapena M.
The staff at Kihei location was awesome! Had a crown that came off surfing and they got me in the very next day. They prepped me for a new one and got me back in when it came in. I appreciate the whole staff out there in kihei mahalo and God bless...
Donna M. Avatar
Donna M.
Outstanding dentist. Dr B Sullivan was the best. Talked me through the whole procedure. No discomfort at all. Med Assistant, Bernadette was incredible! A great team!!! I like to know was is happening step by step & they did not fail. Thank you! So glad to have a wonderful dentist on Island.
Joy R. Avatar
Joy R.
From check-in to check-out, I had a great experience at this office. The front staff was very friendly and efficient with the whole process.
So I recently had a dental emergency and Dr Bono and her assistant Cedric were able to see me right away and they literally saved my smile. At the end of the appointment, Dr. Bono referred me to the oral surgeon. I was nervous but Dr Sterling and his assistants Dee and Cat made sure I understood what was going to happen during and after the surgery so by the end of it I was calm and assured of what to expect. Thank you Hawaii Family Dental Honolulu for having a friendly, professional team!!
Dolly H. Avatar
Dolly H.
I had two visits first with hygienist Ana, who was very gentle and was very concerned about my comfort and has an awesome chair side manner. She used a numbing gel instead of giving a shot. First time for me using the gel, Ana asked if I was as ok and if I felt any pain to let her know. I appreciated her sharing a part of her journey from the Continent to our beautiful Island Maui. Thank you, again Ms.Ana, I look forward to seeing you again. Smile and have a blessed day. Then I had to do an extraction with Dr. Brian M. In the past I had bad experiences with my wisdom teeth removal, so my anxiety started creeping up. However, Dr. Brian came in and told me that he was gonna numb the area and I'd feel a pinch, first shot no prob, he was so gentle. Second shot a tad bit "ouch", extraction was as gentle as it could be. Dr Brian told me if I felt any pain to just raise my left hand. Well, thank you very much Dr. Brian you have an awesome chair side manner and I appreciate you telling me step by step what was going to happen. It helped me prepare myself mentally to stay calm and relax. I am now three days post-op and everything is going good. I have already started telling family and friends about Dr Brian and Hygienist Ana, how they have made my dental experience terrific.
The staff from check-in to scheduling are on point. Everyone that I have any interaction with, have been great. I love the reminders too. Thanks everyone, you are wonderful, and I appreciate you. So, if you're looking for a dentist or hygienist give Hawaii Family Dental a call. Thanks again, smile and have a blessed day.
Palani H. Avatar
Palani H.
I have never been so pleased with my visit to a dentist as I have recently. Because of the attention to detail that Jennifer provided in my care that day, I am free from pain in my upper left tooth. I have only been there twice and I truly wished that I went there sooner. Thank you!
Michelle K. Avatar
Michelle K.
From day 1 til the last day of my visit everyone was so courteous and welcoming that put me at ease when seeing the dentist!!
Dr. Coloma and his hygienist (forgot her name...sorry!!), they explained everything so I could understand what was happening, when it was gonna happen.
Thank you so much!!
pbandj37 Avatar
Been going here for a few years. Had different techs, all of them have been solid and friendly. I think I have had the same dentist, but am not sure due to facemask wearing during COVID. Very happy with the service here. Tons of parking too.
Bryanna S. Avatar
Bryanna S.
I've had such an amazing experience as a new patient! My first appointment was all about x-rays which were as fast and painless as you can get, then an assessment and game plan on how to improve my teeth. Today I had my first teeth cleaning in more than 3 years, I was so lucky I found my tooth fairy, Nina!!! Being anxious and embarrassed of my teeth health, Nina reassured me the whole time that her and I are partners together to get me teeth as beautiful and healthy as possible. She educated me on how and why build up happens and provided me with tips and a new routine to make sure I keep up with the AMAZING cleaning that she did. Can't wait to come back in 3 months to see her. Thank you Nina for caring so much about your patients dental health, it really shows 🙂
James S. Avatar
James S.
The dental hygienist was professional in her appearances and actions, she was efficient and possessed good cleaning technique.Overall, an enjoyable experience at the dental office with friendly receptionists!!
Chuck G. Avatar
Chuck G.
Excellent work done in a friendly welcoming atmosphere. Dr. Coleen Sullivan repaired my teeth quickly & painlessly, answering any questions I had. I highly recommended Hawaii Family Dental. Another visit to complete a crown was once again well done. Dr. Coleen Sullivan & the entire staff make the whole experience easy, painless & enjoyable. Once again Hawaii Family Dental took care of my dental needs by extracting a broken tooth. It was done smoothly quickly & painlessly despite ongoing Covid 19 issues in the area. On March 17, 2023 I had two damaged bottom teeth removed by Dr. Brendt-Alexander Lum. The procedure was done quickly and efficiently by this caring dentist and assistant. Once again I highly recommend Kona’s Hawaii Family Dental.
maijastina21 Avatar
I was highly recommended from my old dentist that sadly had to drop my old insurance. With new insurance card in hand I was greeted by the beautiful and very kind Bambi who walked me through all my paperwork and helped me get my records forwarded from my old dentist. My first visit i was warmly greeted by the very knowledgeable Bernadette who explained to me what would happen on my visit. Of course talking a bit I realized her mother and I are friends and Bernadette grew up with my (step)granddaughter in school. It might be the Big Island but its a small world. Dr. Sullivan arrived with calm and reassuring words and repeated the process of what I needed to do to fill my lost filling, the pre approval process and rest assured me he would see me in 6 weeks to fill my lost filling. So far I have had an excellent "first impression" at Kona Family Dental!
Kalanikauleleiaiwi W. Avatar
Kalanikauleleiaiwi W.
Dr. Shin’s the best! After getting braces when I was a child through another orthodontist I, of course, stopped using my retainer because 1- I wasn’t paying for it/didn’t understand how expensive it was and 2- I was a forgetful child. Fast forward almost 20 years and I finally had enough of my shifting teeth, taking the plunge on Invisalign with Dr. Shin. The process has taken longer than I thought it would but I appreciate Dr. Shin staying the course, knowing that I would be happiest with the most perfect version of my smile possible and that smile takes time. The assistant make me feel comfortable and it’s like being with old friends catching up whenever I come in.
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