Love my dentist..Wish the office manager would help with the problems of other work that I have started..I've been given a runaround for months now..I have been told by the front office..you can see the dentist, or the surgeon, but not both, because we need to keep the money separately..so work on my mouth stopped for 4 month, no work, no appointments. I never said to stop, and I'm frustrated ...waiting to see what the office manager will do for me.

The Dental Assistant that was helping my Dentist was not very nice and she rushed thru with my care. But my Dentist came in and had to help due to the incompetence of the dental assistant. And when I voiced my request of not wanting the first dental assistant to care for me, she blurted out “Well this kind of stuff happens all the time” which I feel was unprofessional and disrespectful to me and my mom. So the other Dental Assistant Britney filled in and helped my dentist make it better and were able to fix the problem that the first dental assistant caused my Invisalign to get stuck onto my teeth. From now on I want to request Britney to be the Dental Assistant for my upcoming visits. And the receptionists are always nice and helpful. Thank you to my Dentist and Britney for another great visit.

The staff was wonderful, explained everything that was going to happen, made sure I was comfortable and ready, awesome MAHALO NUI LOA HAWAII FAMILY DENTAL

I told the hygienist that the cosmetic appearance of my teeth bothers me as the front teeth have staining, and he went the extra mile, and was able to remove a lot of the stains that bothered me so much. I’m super thankful.

Even though tooth #31 was a difficult location & gums overlapping the tooth, Dr. Park took her time & successfully prepped the molar for a temporary crown. She explained things along the way and did not rush. Job well done.

Yesterday I had temporary crowns placed on my 2 upper front teeth…a big event for me and I was quite nervous, Dr Thomas was very good at letting me know what he was doing every step of the way which helped me trust him and his procedures. I also appreciated overhearing many interactions he had with his staff and other patients, always kind and calm.

It was my very first visit to Kapolei location, and was a pleasant visit as I was actually seen on time. I dont know if I was just lucky today or if it happens all the time at this location. Only time will tell. I used to go to the Westridge location for 20+ years, and this never happened 😆 🤣, although I really like the work and the staffs there.

Dr Herr and staff Supper SuperiorService!!! Quality of service was fantastic as Always Thank You Sooych

Dr Helena is not only delicate shes a one of a Best dentist alive on earth.It is a blessing to have her in Maui, since she is from Brasil. She can make magic happens. Old school dentististry as its best

Am/ESOME Dentist and amazing staff! Dr. Ricardo Fernandez’s HUMOROUS and friendly bedside manner definitely comforted my nerves and worries. I came in with the pain and discomfort of 3 cracked/chipped teeth and left with the joy and comfort of 3 repaired teeth and a “favorite” new Doctor. He definitely did “God’s Work” in rebuilding my 3 cracked teeth back to its original form. You can hardly tell it’s resin composite. He was also very informative on the causes of the damaged teeth (sleep grinding from stress) and offered solutions: Deep breathing, don’t chew rocks LOL, and a dental guard to prevent further damage. Much Mahalo Doc and staff for an excellent dental experience!

I want to say "Mahalo plenty" to all the staff that I came in contact w for delivery of my occlusional guard w Dr. TAPUA. She is so hospitable and always asks me: "How am I doing"? Her singing lowers my high blood pressure cuz I get white coat syndrome at dentist & doctors appts. Her dad is a veteran so I feel she respects me for my service too.Two hours later, the same day; they had a cancelation w Hygienist Nina and she called Dr.TAPUA to see me again, the second time in same day. How lucky for me and special thanks to Malakai for informing me of that cancelation. And Nina, she is tough, tells it like it is but so thorough too. She told me to get a water pik to use after I brush my teeth and floss; so I did and it is a teeth saver for sure! She is calm, cool & collective, really knows her job and is dedicated to the core plus has a sense of humor. She even cleans my top flipper, so I bring it every time I come for a cleaning. My youngest granddaughter's name is Nina too; so I always show her pictures on my phone.I liked the new virtual check-in and talking without the gauze covered microphone to review the data on the screen and sign to confirm ur data is unchanged or update any changes. Angela always happy, receptive, courteous and professional. I especially appreciate that all staff value my time too. Scheduled my next appointment in August for my next cleaning andcwas on my way home. Unfortunately, I had to call yesterday because I broke a crown just eating a salad 🥗 🙃. When I called, Lourdes gave me an appt and respectfully put in request to get approval for treatment from the VA (cuz am a veteran) w Dr. Tapua in March or sooner if possible. At least I still have all my front teeth, top & bottom, no windows...YET, God willing!. "Aging ain't for sissys lol". So grateful!

They fit me for a partial and full denture.Very fast and professionalHOWEVER..Things drastically changed on my 2nd fitting appointment😡I and my husband was accused of making changes to my dentures at home. By my dentist! He said the pallet part looks different.On my first fitting recheck last week, I asked him to help stop the pain in my pallet and my back inside bite area. He did some fixing in another room. I went home and the problems still existed.So I came in with pictures of the redness and areas that hurt. With extensive notes.I asked for my dentures to be fixed because they hurt my upper pallet and my gum line. This was my 2nd fitting.Dr. accused me of making alterations and I told him not I nor my husband would ever even know how to do that.How rude!He is the only person trying to alter my dentures. I see every mark he has made!He looked at me sideways as if in disbelief.I have never been so insulted in all my life.I paid over $3,000 for these teeth and I have no dental coverage. Therefore paying that much moneyand waiting that long to eat like a normal person was very hard for me. I am 60 and a disabled grandmother of 28. This is upsetting to even be accused of trying to fix my own dentures!I had to wait 6 months for my dentures to come in. I am a teacher and a singer and I had to do these occupations with no teeth.I most certainly will be thinking twice before setting foot in Dr. Apallas dentist chair again.The staff all are the best.They are honest and kind and helpful.😇But Dr. Apalla has crossed the line of professionalism, sadly.I am insulted as a born again Christian, I am infuriated as an honest law abiding citizen.I am shook beyond belief at the trust I had in this Dentist helping me being totally destroyed and dismissed.E akahele oukou.Aole maikai keika kauka niho.Ua hoopunipuni oia.Ua imi hana oia iau.Eha kou naau.Aloha 😥UPDATE 1/27/26The sad update. Dr. Apalla told his assistant to throw away my molds. When I went back complaining how sore my gums were I was told he no longer worked there. And there's no molds to go by. I paid so much money just to be told oops so sorry.We gatta make new ones. Now it's 2026.My 2 years are up in 5 months yet they refused to fix my dentures because no molds to refer to. Not my fault! It's obviously Dr. Apallas because he accused me and my husband of tampering then he had the proof of the actual mold thrown away. To cover his tracks. Now he's gone and Im out $3000+.SO UPDATE:DR. YANAN ANGEL. HONEST. PROFESSIONAL.Someone GAVE her another mold of the upper dentures and she put it in my mouth and it felt wrong.SHE SAID THIS IS NOT TRACY'S. She's on my side! Thankyou Jesus!WHY was someone else's put in my mouth? Was mine put in their mouth?Then SHE GOT MINE SOMEHOW AND IT FIT.SO IM GONNA GET NEW UPPER FULL DENTURES AND THEN SEE A SPECIALIST to figure out what's best for my partial lower. Because what I had with Dr. Apollo was excruciating.So I love the Dr. Now. The crew is professional and I will update bambai. Aloha.

I had a chipped tooth repaired before xmas and it fell off again. Dr Nichols and his staff did an amazing job putting it back. This place treats everyone like family. They are very professional and caring.

I love the fact that they make a custom plan for me and they go down to all the little details to make it happen just so I can have a perfect smile. They customize days in the time that it all works. They make it easy for me.

Dr Simeon was great. Everyone was helpful and nice. Nurse kept me updated well with the appointment and what was happening.

I went for my first appointment with Hawaii Family Dental in the Prince Kuhio Plaza last week. I feel "dentist anxiety" but my nervousness and fear decreased as soon as I stepped into their office. The front counter staff greeted me and asked how they could help. Next, the dental assistant helped me with X-rays, teeth photos, and general information. She was warm and gentle, again, putting me more at ease. The dentist that examined me was Dr. Tupua who greeted me in a friendly manner. She and her assistant worked well in unison during the very thorough examination. Dr. Tupua explained the condition of my teeth and gums clearly and also went over procedures that would help. After the examination, I was back at the front counter and was given a copy of the dental procedures needed along with the cost. The dental clerk was very helpful going pretty much step by step what would be involved. Overall, a very good experience. I am thankful for Hawaii Family Dental at the PKP in Hilo.