Patient Testimonials

The best experience with this dental service. I applaud each person that has attended to me with kindness, respect and attention to detail. I am very appreciative of their service!

Great staff of professionals! Dr. Le is exceptional, wish I had her a lot sooner. Hope she be around for the duration of my treatments. Aloha, Greg

Very friendly staff. Dentist is awesome Makes sure pt. is comfortable. Just need to get used to virtual receptionist. Very weird talking to someone you don't know on.the computer screen.🤭

We really like Hawaii Family Dental, the ladies at the front desk are Very Friendly & Helpful, they really make sure that I understand what My appointment is and if I have any questions. Thank You Amira, Kvlia, Jazmine & Nia. Of course Dr. Harrison & His assistant ( nurses ), Queen B ? & Lorant? And A Special Thank You to Deanne, You are the Best!

I had a toothache and the clinic was able to quickly arrange an appointment for me. The staff and dentists were absolutely amazing — so caring, professional, and kind. Dr. Mello has a wonderful way of relating to her patients and made me feel so comfortable. She also gave me helpful ideas on how to achieve a better smile, since I’ll need some implants. I highly recommend her services, and I will definitely continue seeing them!

I want to share my bad experience with the dentist that did my extraction. He is very rough and no gentleness at all. When he injected me with anesthesia he just told me to open my mouth and he just poked me and caught me off guard. I was expecting a numbing gell first but he didnt do that. Painful experience that could have been alleviated a little bit.

Dr. Jason Fackender explained my dental plan in a clear and easy-to-understand way. He also actively listened to me, which helped build trust. His knowledge and technical skills were top-notch, and he successfully completed my complex dental procedure. I’m so grateful for his help! The dental staff were also very friendly and supportive. They made me feel at ease and comfortable throughout the visit.

I am so grateful to be a new patient at Hawaii Family Dental. The staff are friendly, professional, and excellent at what they do. My son is also a patient here, they are amazing with the keiki too!

It's always been a very nice experience in coming here to have my teeth done. Everyone in this Dental Office are all very nice, greet you with a smile. Dr Brian Matsumoto were the one who's helping me to get my smile back. He's always patient when I come back. He take his time assisting me and not rushing me. All the assistant here are all so nice. My fear of going to the dentist is going away now because the doctors here and everyone are just awesome. The doctor who did my surgery were super great and it was done in a flash with no pain. The office, all the equipment are all top of the line. I'm recommending this Kaahumanu Dental to everyone. Thank you so much Dr. Matsumoto for everything you did for me. You're great and you're the very best. Everybody is doing a great job. Thank you everyone. Excellent Service.

Adam always delivers a very thorough cleaning, with a great dose of humor tossed in! I enjoyed meeting Dr. Akioka as well, who confirmed the follow-up work I have scheduled. The Aloha Spirit reigns at Hawaii Family Dental!

Dr. Barry Sullivan retired a few years ago. He and his assistants were excellent to work with. They all knew exactly what they were doing. They kept me relaxed and what they were doing. They did not hesitate answering my questions.Dr. Sullivan I was a great asset to Dentegra. Since then, I have seen 3 different dentists. Al have been great. My present dentist is Dr. Evan Dedegra. He is incredible! Today he placed two crowns that on two teeth than were literally broken of at the roots in an accidental fall last 12/31/24 while out walking. It seemed like forever to get my new teeth They look fantastic and I hope I will be able to continue with him and his very able young assistant who is a local native Hawaiian who is studying to become a nurse. She will be a good one

Lourdes at the front desk was so helpful and friendly. Genesis was accommodating and she and Dr. Akioka went above and beyond to help us during our appointment, to provide us what we needed. Adam took us in unscheduled afterward for a cleaning with open arms. Wow, thank you all! We love this office!

Great customer experience doctors always straightforward and because of him and his team. I Have been keeping a healthy. Cleaning schedule and it changed my perspective on how I. Brush my teeth and. Floss

Great service and staff! I used to get teeth cleaning with Kailey and since she left I scheduled a cleaning with Christy. She is Excellent! She knows how to handle sensitive teeth, she’s compassionate and efficient. Rocky is still at the front desk and always a joy to see. Dr. Thomas has been there for years and is friendly and kind. Highly recommend

Dr Akioka did an AMAZING job on my crown today. I'm very pleased with the care/service I received today. Everything was done with out any type of numbing and I was very comfortable & pain free throughout the whole process 🙌🏻 BIG MAHALO 🌺🤙🏻

Dr Akioka is very dedicated and kind, great traits in any profession. The problem lies in the tremendous need for this type of extraordinary service. And that Hawaii Family Dental is so busy, it is frustrating how long it takes to get an appointment. Their Prince Kuhio facility is state of the art. But I worry they are moving into too much cyber interface with patients, dehumanizing the experience. I understand their need for greater efficiency, but I don’t want to talk to a computer monitor, preferring more humanity.

My dental care at Hawaii Family Dental Kapolei has been great. Everyone in all my visits over the past couple of years have been courteous, professional, patient and very helpful. They always do what they can to make the dental work as pleasant as possible.

Today I went to Hawaii Family Dental for an exam and teeth cleaning. I was seen by Sara, who examined and took x-rays of my teeth and gums, as well as giving them a thorough cleaning. She also scheduled followup appoinemts for me. Just wanted to say I was quite happy with Sara's treatment and her demeanor, making me greatly appreciate the service rendered. Mahalo Sara! See you again in January.

The front desk staff always makes me feel welcomed and accommodates me with the best service of kindness and mindfulness for me to Feel that I matter! I always enjoyed the dentist and assistant also.

Dr. Rice is the best! I just had 4 fillings and he did an awesome job! He’s professional, kind, and understanding. His assistant is sweet as well. I would recommend Dr. Rice to anyone.

I am impressed with staff at Family Dental Care at Kona, from the front desk to my dentist and dental hygienist; a very welcoming, friendly, professional, and thorough group of individuals; providing first-rate dental care. Thank you.

Had a dental issue that needed prompt attention and Dr. Ty took care of the problem by fitting me into her very tight schedule. She is very nice and makes you feel comfortable in the dental chair. Po’o also is very friendly and competent.

Always a good experience. Everthing explained a head. Staff professional and a happy group. Reception is easy and friendly. They remember you. But could turn up heat. Lucky to have them

The hygienist and her assistant were very gentle and comforting. Explain everything she was doing and I felt comfortable and I think they did a great job. Thank you so much for fixing my Teeth looking forward to my next visit thank you thank you thank you

The dentist explained that since my teeth were not a problem and my gums looked fine to him there wasn’t anything he could do except refer me to a periodontal specialist to see what I have going on. My gums have not stopped peeling for over a year now. It’s starting to hurt and aches again. Not his fault.

Clean facility, beautiful people working. Efficient and welcoming. Attendant was on it and the young doctor very capable Genuine people. From reception fight up to the Dr. I was treated well. Mahalo

The chk-in was fast, quick and easy. The virtual receptionist was very welcoming, attentive and explained everything thoroughly. Mary Jane was very fruendly. She was not boring and made me feel comfortable. We talked about a lot of different topics. Told her about my sensitivity and explained about receding gums that is slowly exposing the root. Instructed me on how I should brush my teeth. Not back and forth but up and down strokes. She explained what I needed to know and made suggestions for dry mouth. Upon departure, the receptionist was extremely helpful, sweet, caring and attentive. She printed all the docs I needed for my insurance. Today was exceptional due to the staff that I had interactions with. Highly recommended.

Years ago we found Dr Peter Lee and we are sooo glad we did. All of my kids see him and he’s fast and efficient. He sees kids all day and there are crying kids, as there will be, but all the times we went in I have never EVER seen a single frustrated/aggravated/irritated body motion or word come from Dr. even while doing work and the kids are crying the words that come out is always so sweet and never ever sounds irritable! The best in town!

Vanessa was great she explained in detail about brushing my gums upward, and also about plaque. So far she is the only one who explained in detail. She also told me about leaf suction, it was so much so comfortable. I would like for her do do my next cleaning.

Nice dental office. We have been going here since 2020 for general dental care and have been satisfied over all. Recently had a crown replaced and it went well.

The technician who cleaned my teeth was friendly, made me feel relaxed and was very capable. She did a great job and got me out in a timely fashion.

Nina was awesome. Gave great insight, very compassionate and had awesome music that helped me relax. She made me feel at ease and did an amazing job.

I like this dentist. Been coming here for a few years. Was a little confused because there was a minor pricing and scheduling conflict regarding a root canal I’m currently in the prof getting from them

I can't praise the staff enough; they are truly exceptional. The check-in staff is not only efficient but also incredibly friendly, making the entire process smooth and welcoming. I genuinely believe they deserve a raise for their hard work and dedication. Our favorite hygienist, Jenn, always takes the time to ensure we're comfortable and well-informed during our appointments. Her attention to detail and gentle approach make each visit a positive experience. Dr. Jason is outstanding as well; his expertise and caring demeanor leave us feeling confident in our dental care. Overall, we are incredibly grateful for such a fantastic team that consistently goes above and beyond for their patients.

I am always pleased when I'm being looked after by Dr. Ildy. I feel comfortable knowing she's taking care of me. Very professional, works quickly and efficiently and has an excellent bedside manner. Thankyou very much!

How many people can say they like to go to the dentist??? When I go see Dr Meredith I can!!! Excellent care with a smile. He is so nice and knowledgeable. Down to earth and kind. Mahalo 🌺🤙🏼

I've now gone through everything from a root canal, teeth cleaning, implant placement, fillings with HFD and everyone has been nothing but kind and professional. By far the best dental practice I have ever visited and always look forward to seeing everyone in the office from the front desk, to the hygenist, to the dentists, their assistants, and the billing team. Mahalo plenty everyone

Sarah was very good. She would tell you what she was doing and what to expect. It was relaxing. She never kept you in suspense.

Dr Mello and Dr Wiz are the best dentist and oral surgeon I've been to in years. I had an old filling that cracked and broke. They were able to get me in right away. Dr Mello was able to temporarily reduce the pain and got me on antibiotics so the infection would go away and I was able to get my root canal the following week by Dr Wiz. I hady root canal on my birthday and the whole staff sang to me. Highly recommend

I was scared of going to the dentist before going to this place. I was scared on my first visit and didn’t want to do what they told me that I had to do. My hygienist, Sarah, did a great job in making me feel more comfortable and she did her work professionally while still checking on me to see if I was okay every step of the way.

Service and care is always excellent. The receptionist pleasantly greeted me and verified my appointment. Then I did a self check in on a monitor that was setup in the middle of the waiting room. After a couple minutes of waiting, Mitch escorted me to my hygienist chair. Cheryl always does an excellent job cleaning my teeth and giving me after care instructions. After my teeth are cleaned, Mitch took my xray and Dr. Hur did the examination. All is good and will be back after 6 months. Thank you Hawaii Family Dental-Mililani! You guys are awesome and always do a great job!

Had a cleaning with Nina today. What a 5 star experience for me. From the moment she called my name I knew it was gonna be a good visit. She guided me as a professional and made me very comfortable with confidence as to where I want to be with my health in hygiene going forward. My actual clean was awesome and so relax. Really enjoyed the music! So relaxing…. I don’t ever take the time to leave comments but I felt today was the day to give back some good words. TY Nina at Hawaii family dental in Hilo. I look forward to my next visit and will try my best to stay on my path to success.

My appointment was at 10am I got seen around 10:20am. Once I was seen it went by quickly. The service was awesome. Everyone is so Nice and welcoming.

Always great service. Cleanings always easy and comfortable. They focus on prevention and make it easy for follow ups. They are honest and never pressure treatments.

I hate the novacane shots but who doesn't. The doctor did an excellent job through crown process and I highly recommend Hawaii Family Dental for your dental work

They were great! Nice reception staff and the hygienist was gentle and fun to talk with. She knew what she was doing as well! Dr. Chang was wonderful! She took over a half hour with me reviewing my X-rays, discussed my results of those as well as her own exam, and made very helpful suggestions. We had a really good chat also. I set up several appointments on the spot! I actually look forward to seeing my new dentist! Mahalo to all!

They were very friendly, funny, informative & gentle. I just have a temporary crown for now & it’s still a little nervy — it’s too soon to know if it’s totally comfortable, but the experience was comfortable.

I want to say "Mahalo plenty" to all the staff that I came in contact w today for my crown delivery X 2. From The front "Avatar" check in Angela, to Davlyn, Malakai & Priscilla at the front counter to Genesis and Dr. Tapua. All were professional and expedient and sensitive to my scheduling of future appts and VA approvals. Genesis even w x-ray malfunctions she troubleshooted and discovered it was a computer issue. SHE promptly took me to a working x-ray and moved everything over to another workspace (including my personal belongings as to not inconvenience me), so kind and very calm, cool and collective, the Triple "C" dental assistant. I was impressed how she handled the stress of malfunctioning equipment and reset her computer to no resolve. This is my 2nd time w Genesis. .She also assisted and even held my hand when I had a prior appt to extract a tooth. She reassured me, all was gonna be fast and be ok, she could sense I was nervous & lilobit scared. She is diplomatic yet compassionate and I was happy she worked w Dr. TAPUA on my crowns. FYI I was glad she didn't react like the Triple A lady: assertive, aggressive & abrasive or go off like a bomb. That girl deserves a raise. And last but not least, Dr Tapua, she is always a pleasure to see, greets me, says what she's gonna do and does it. She calms me w her singing voice.I am happy to have my new crowns 👑😊. I usually dread going to the dentist, but I happen to like mine look forward to future appts as I know I can expect the same hospitable yet professional treatment and care. I especially appreciate that they value my time too.