Privacy Policy

This Privacy Policy explains how Hawaii Family Dental collects, uses, and protects your information when you interact with HawaiiFamilyDental.com and its related features, including the online appointment request form, website chat, and job application tools.

Information We Collect

We collect information in two primary ways. First, we gather the details you provide directly, such as when you request an appointment online, chat with our support team, call our offices, visit a Hawaii Family Dental location, or submit a job application. This can include your contact information, appointment details, insurance information, and any communications exchanged by phone, text, or chat.

Second, we automatically collect certain information when you use our website. Through technologies like cookies and pixels, we learn how you engage with our site—for example, the links you click, the forms you fill out, your IP address, the website that referred you to us, and the type of device or browser you use. This helps us improve the performance and security of our website and better understand visitor behavior.

Appointment Reminders and Care Communication

We may use your personal information to remind you of upcoming dental appointments or help you reschedule missed visits. At times, we may also contact you about services or treatments that relate directly to your oral health. These communications are meant to support your care and ensure that you receive timely information.

How We Use Your Information

The information we collect allows us to schedule and confirm appointments, identify you when you visit our offices, and provide services that are personalized to your needs. It also helps us improve our website, enhance patient experience, maintain security, and communicate effectively with you about your care.

How We Share Your Information

We do not sell your personal information. However, we may share it when required to comply with the law or legal processes, including subpoenas or regulatory obligations. Information may also be shared when necessary to cooperate with law enforcement, protect the rights or safety of our patients and staff, investigate possible policy violations, or defend against legal claims. Any such disclosure is done with the intention of fulfilling legal requirements or ensuring safety.

SMS Terms of Service

By choosing to receive text messages through our website forms or other channels, you consent to receiving SMS communications from Hawaii Family Dental. These messages may include appointment conversations, reminders, or other service-related updates. Message frequency may vary. Standard message and data rates may apply. You may reply HELP for assistance or STOP at any time to unsubscribe.

Opt-Out Options

If you provide your email address to receive newsletters or promotional updates, you may unsubscribe at any time by selecting the “unsubscribe” link found at the bottom of those emails.

To stop receiving SMS text messages, simply reply STOP to any message we send.