I've had a root canal procedure done by Dr Wisotzky last Thursday, and he did a great job. The first time I had the same procedure done years ago, it was really painful and I was kinda scared undergoing the same experience again. Surprised to have endured so little pain. The staff are great, very friendly and accommodating.

As always, Hawaii Family Dental Mililani did a stellar job, from check in with Sky, to my appointment with Dr. Hur, to meticulous dental cleaning with Nani and check out with Leonie. The protocol they have set up to ensure safety and hygienic conditions in accordance with CDC and ADA guidelines were impressive and one of the best I've seen in all the public spaces I've gone to. You enter from the front door and leave by the back door, never crossing path with those coming and going. Absolutely no need to be of concern in coming in. They spray everything down between patients. Protective gear is being used by all personnel.

Tara was very gentle, explained everything as she went along and gave some good advice about caring for my teeth.Dr. Yunah Park's exam was brief but there didn't seem to be any problems to discuss other than I think she mentioned "the infection was almost cleared up" and only later I was thinking to myself, "what infection?"The extraction 3 weeks ago was very painful for 10 days, then the pain became more intermittent and is now brief, a couple times a day. I did not expect so much lingering pain, having chosen extraction rather than repeated visits and huge expense for root canal. Thought it would hurt for a couple of days and then be all over. Not what happened. No follow up as I have had at other dental offices; No one called to check up on me after extraction. I am happy with the people I have met at HFD but I miss more personal care I had with previous dentist office. Just giving you the good and the bad since you asked.

I was very comfortable during my recent visit for my permanent crown.Dr. Hur was my dentist and I appreciated his care.

The front desk staff are friendly and very helpful with my specific needs. Dr. Hur is awesome as well, explaining the procedure and making sure I'm comfortable.

They are not lying when they say gentle. I had 2 teeth pulled 24 hours ago and I feel no pain , its almost completely healed. Feels like a miracle because ive had teeth pulled before and it hurts for days, in bed , unable to function. This time I had about a 2 hour nap and then i was back on my feet like nothing happened. Dr. Mau is so gentle, best dentist for pulling teeth.

Update 5/29/2019 (four *'s):----------------------------------------------I have seen Dr. Gill, the periodontist, two times now. She is very experienced, knowledgeable and friendly and overall I can't say enough good things about her!HFD has improved greatly since my original review, a sign that they genuinely want to improve.Update 4/18/2019 (four *'s):---------------------------------------------Since the original review was written, the Hawaii Family Dental manager in Kihei called me to understand the specific issues and this has almost completely turned me around (and they will get five *'s from me if they actually demonstrate that the issues raised are fixed).The fact that they even care enough to call me is a statement by itself. After recanting various problems, the manager left me feeling that much of what I said was either unacceptable to who they want to be and how to service customers or that there is a need for improvements. The promise from upper management to try to make a course correction is what turned me around and I'm more than happy to give them the benefit of the doubt.As mentioned, technology and doctors are fundamentally not the issue and that process, communication and coordination is where improvement is needed. Time will tell as reviews need to reflect what has actually happened, but I am hopeful and feel encouraged enough to hope for the best.Original Review (one *):--------------------------------------This review covers both Kahului and Kihei, after all they are one company.Stay away from this very chaotic, very unorganized dental practice. Overall I would give them ZERO STARS if I could. Having said that, here is a more detailed rating so that you can see the good, bad and ugly:5 *****'s: Dr.'s Barba (Kihei) and Hygienist Jennifer Tinker (Kahului) are both great!5 *****'s: Great and latest technology used.4 ****'s: Kahului personnel are very friendly and try to help despite the understaffing.2 *'s: I mentioned they are one company. Problem is that they are very disconnected with each other.1 *: BEWARE --- while they might take any dental insurance, different doctors are or are not signed up in all plans. This creates confusion, misunderstanding and ill will. Imagine you assume that if one location takes an insurance plan for in-network that all locations do --- NOT!1*: Understaffed in all locations. This means getting information, making appointments and other servicing needs is hurting quite a bit.1*: Patient history doesn't seem to be important, rather secondary. WHAT?0 *'s: No one ever answers email. Don't frustrate yourself as it simply won't happen.0 *'s: Calling is hazardous because they are so busy. After being on hold for 20 minutes in one call and then 30 minutes on another call, the system hung up. If you need something from them, you are better off going there.0 *'s: Kihei is very UNFRIENDLY and they don't look anywhere as near busy as Kahului!

Very well organized. Rose was a nice treat. Teeth hurt after cleaning but that may be that it was overdue