Dr. Helena Mello
Dr. Helena Mello has always been fascinated by dentistry. At eight years old, she was mesmerized by the materials and equipment in her dentist’s office during her visits. Then, growing up in São Paulo, Brazil, she found a love for science that would further fuel her passion for the profession. Now in her dream career, Dr. Mello finds another reason to love dentistry—taking care of her patients.
Aside from dentistry, Dr. Mello also loves everything about her home country, Brazil. She’s fluent in Portuguese and loves visiting family while on vacation.
Cleaning and exam this time! Easy and quick. Nice job everyone!This is an update to the previous review that I posted. The previous one is following this feedback because I'm not sure how this review process works.Several weeks after I posted my previous review, I still had not heard back from the dentist office. Was thinking of finding another Dentist office. Then out of the blue I get a check from the dentist office for most of the cost of my last visit. Again, I had not asked for a specific amount of a refund. So I'm quite pleased with the amount. However, there was no explanation with the check and so far no followup from the dentist office. Don't know if my review post helped my cause, but the Dentist office did make a proper amends. So I'm changing my original rating of 1 star to 3 stars (average). And, we'll see how it goes on my next visit there!Previous review: First of all, I rarely complain and ask for compensation. But, terrible customer service. The left hand doesn't know what the right hand is doing...not a good sign for a Dentist office, if you know what I mean. Plus the whole Convid delay of cancelling my cleaning appt, then getting msgs from them to reschedule, I left msgs, no responses. Finally got a hold of them, rescheduled, then canceled again because of a hurricane that didn't happen, so there was no need to cancel. Then more unanswered msgs to reschedule.Additionally, 4-5 phone calls to get a explanation of a procedure they recommended, again different info from the Dentist and the office staff. Then a billing problem with the my insurance on that procedure from what I can tell from the complicated insurance statement. They said they would help get my concerns fixed if I wasn't happy....well it is still not resolved. Dentist said she would take care of it, NOT! To top it off, now they are saying I owe more than I already paid, and they told me they would adjust my bill to make me happy.Wondering if these delay tactics, hoping a dissatisfied customer will just forget about it and give up is part of their business plan? And do they even monitor these reviews to help themselves improve...I'll guess we'll find out if they contact me back. Will gladly post again to let you know if they do and if they back up what they said they would do.
Dr Thomas and Jenn was so gentle caring and kind with precision I was able to relax during a tooth molding for a new porcelain cap. The drilling was actually very comfortable w/o novocaine. The temporary feels like a regular moulder. What an amazing clean and skilled team at HFD.
The dentists and team are beyond amazing! They made my kids feel so, so relaxed even though they were undergoing some extractions and other intensive treatments. It was like dinner and a show, the dentists crept su smiling, laughing and most importantly, informed. We learned so much about healthy dental habits that will benefit us for our entire lifetime. While some dental offices in the mainland are like overstuffed jungle gyms, this is Maui and I think it is the perfect island office where you can trust that you will get the most attentive care for your children. Also, they were one of the ONLY offices who would respond in the midst of businesses reopening from COVID and, they accept QUEST! My son’s teeth would have gotten so much worse had that not gotten us in for so many appointments over the past few months and I am just so grateful for Hawaii Family Dental and all they did. Also, the doctors speak Spanish which is an additional bonus. They’re the best!
I did not have to wait long, which is a true rarity when visiting a doctor! The clinic staff is always friendly. I saw a new dentist this time, Dr. Wiz they call him. He was personable, took his time, helped me explore options and, most importantly for me, did not push me to get expensive procedures. I actually had a pleasant visit! Thank you, Dr. Wiz!
|Monday||8:00am to 5:00pm|
|Tuesday||8:00am to 5:00pm|
|Wednesday||8:00am to 5:00pm|
|Thursday||8:00am to 5:00pm|
|Friday||8:00am to 5:00pm|
|Saturday||8:00am to 5:00pm|